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  • Do you have a Newsletter?
    Yes, you can subscribe right here on our site. I don’t know why I keep getting your newsletter. Why do you keep sending it to me? Friends and Gems Inc. respects the privacy of its customers and only sends communications and newsletters to customers who opt-in to the service. You can always click the un-subscribe at the bottom of the newsletter and you will be removed from future communications.
  • What events are Friends and Gems doing this year?
    The best way to keep informed is by subscribing to our Newsletter or by liking our Facebook or Instagram feeds. Our website also has an Events page you can visit. We will keep you updated on all our events! We hope to see you at our events.
  • How can I let you know about a new event you might be interested in?
    We love that you are watching out for us. Please Contact Us and let us know the details!
  • What are Facebook Live Events & One-Card Readings?
    Facebook Live Events are events hosted on the Friends and Gems Facebook page. The Facebook One Card Angel Readings are offered during the weekend once per weekend. They can alternate Saturday or Sunday. To see the schedule please follow our Facebook page.
  • I would like to work with Friends and Gems as a reader. How can I do that?
    All readers must have an Angel Empowerment Practitioner certification as a minimum condition of employment. If you meet this requirement, please Contact Us and we can discuss things further.
  • I would like to work in your physical store. How can I get a job with you?
    We appreciate your interest in our company. Please feel free to Contact Us to discuss your interest and the current situation.
  • What are Angel Card Readings?
    These are sessions conducted in-store with one of our talented Angel Empowerment Practitioners. They connect with your Guardian Angel Teams to deliver messages through the sense of sight, thought, feelings and knowing. You can ask questions or have your team share a general message that they would like you to hear at this time. The readings will usually cover areas like career, finances, relationships and what needs to change to move forward on your path/journey. They will encourage you to move through your “Stuff” that is stopping you from moving on in your journey in a gentle and loving way.
  • Do they use any special tools?
    Our readers use a variety of Oracle and Tarot cards to help illustrate these messages for you and provide affirmations to help you on your spiritual journey. Each reader is unique in their process, you may encounter tools and techniques used as well to help clear up energy that needs shifting like cutting cords, or placing a shield.
  • Do I need an appointment and where do I need to go?
    Pre-bookings are encouraged to hold you a spot in a timely manner, but walk-ins are welcome. Readings are popular and walk-ins can be subject to a waiting period. Book a reading today. Friends and Gems Inc. Crossroads Farmers Market 1235 26 Avenue SE, Calgary, AB
  • Can I bring someone with me to listen to my reading?
    There is limited space, but you can bring one person with you. We just ask that they do not disrupt the reading.
  • How do I find out who is doing readings?
    The schedule can be found on the readings page, but we post our readers on our website monthly, we also the list them in the newsletter and on our Facebook page.
  • I received my order and something was missing. What do I do?
    Contact Us within ten (10) business days of purchase and let us know what was missing from your order. Please provide us with the best way to contact you.
  • I opened the package and something is broken or damaged. What do I do?
    While we take great care to package, your products to protect against damage there are occasions when damage may occur. Please contact us within 10 days of the date of purchase. Please provide photographic proof to aid us in processing your appropriate replacement or refund.
  • I ordered something and it is not really what to my liking. Can I return it?
    All website sales are final. If there is an issue with damaged product, we will address this through either replacement or reimbursement on a case-by-case basis. Please see the FAQ on damages. During times of regular operations Friends and Gems Inc. only accept exchanges not returns.
  • I am looking for an oracle/tarot deck, but you do not seem to have it. Can you find it for me?
    Great news, at Friends and Gems Inc. we pride ourselves in looking for items like Oracle and Tarot Decks for our customers. Please let us know the name of the deck and if possible the author and let us do the legwork for you!
  • You carry lots of different kinds of incense, but not the kind I like. Would you consider bringing in the kind of incense I like?
    Friends and Gems Inc. are open to expanding what we offer our clients. Please provide us with the information and we can look into it for you.
  • I have a special product that I think would be perfect for your store! How can I get it on your site or in your store?
    We are always interested in expanding our product line. Please Contact Us and tell us more.
  • Some of the information provided in the Vendor information appears to be inaccurate or is incomplete.
    We do our best to provide the most complete and accurate information available for products. Our vendors provide the information and as such, we cannot be held accountable for inaccurate information; however, we would like to address these issues as they arise. Please Contact Us with the product name and details about the product description and information on what was inaccurate or incomplete so we can try to address it.
  • Can you ship to locations outside of Canada?
    At this time we are only shipping to locations in Canada.
  • How much does shipping cost in Canada?
    Shipping costs may vary, however Friends and Gems has a flat rate shipping fee of $18 up to $300 order total, $30 for orders totalling $301-$750 and FREE for orders $750+.
  • How quickly will my order ship?
    We process your order within four (4) business days of receiving the order. Typically we process online orders on Thursdays, Fridays and Saturdays.
  • Can I get a tracking number for my shipment?
    Friends and Gems is happy to provide a tracking number for shipments upon request. Contact Us to request a confirmation number.
  • What if something I ordered is not available will you still ship my order?
    Friends and Gems Inc. will contact customers to ensure the customers wish to proceed with shipping their orders when/if item(s) are unavailable. Shipping of the remaining available products of the customer’s order will occur when confirmed by the customer. The invoice will be adjusted accordingly.
  • Does Friends and Gems Inc. have a way for me to shop as a wholesale customer?
    The short answer is yes. Clients can register for a wholesale account after qualifying by completing the Wholesale Registration Form. We require three (3) business days to process the application and to get back to you with approvals before an account can be setup.
  • Do I need to do anything to qualify before I can purchase from your website as a wholesale customer?
    Yes, any business wishing to qualify as a wholesaler must first complete this Wholesale Registration Form. Friends and Gems will review the form and get back to you within three (3) business days. Once approved you will be able to shop from our site.
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