DESCRIPTION: Hem is known throughout the world for producing traditional incenses made from quality woods, flowers, resins, and essential oils.
Friends and Gems Inc. provides a flat rate shipping within Canada for orders:
orders up to $200 $14
orders $201 - $500 $24
$501+ is free.Processing
Orders will be processed and shipped within four (4) business days.Product Unavailability
If, for any reason, a product is not available, the customer service department will notify the customer to determine how the customer wishes to proceed.Shipping
Friends and Gems Inc. will primarily use Canada Post for shipping. A tracking number can be provided upon request.Worldwide Shipping
Worldwide shipping is available upon request; please contact us for more information.Damages Resulting from Shipping
Friends and Gems Inc. takes great care to package all shipments to avoid damage to products, but there may be rare occasions where your shipments arrive with damage. If any of the products in your order are damaged, please notify within 10 business days of purchase date. We will need to have photographic proof of damages to allow us to process the appropriate replacement or refund.
During the existing COVID-19 pandemic, the recommendations from the Health Officers are for businesses not to accept any exchanges of products once they leave the retail outlet. This recommendation is to protect the spread of the virus. We apologise for this temporary inconvenience, but assure you we will reassess this policy and will readjust our returns policy when the situation allows us to do so. Please rest assured our customers’ satisfaction with their products are of the utmost importance to us!
During times of regular operations Friends and Gems Inc. only except exchanges not returns.