Shipping rates with our shipping partner, Canada Post, have increased.
Effective December 15, 2022 the new shipping rates are as follows:
- Orders less than 2kg and up to $300 shipping is $18.00
- Orders greater than 2kg and $301 to $750 shipping is $30.00
- Orders over $750 shipping is FREE
Orders will be processed and shipped within four (4) business days.
If, for any reason, a product is not available, the customer service department will notify the customer to determine how the customer wishes to proceed.
Friends and Gems Inc. primarily uses Canada Post for shipping. A tracking number can be provided upon request.
Worldwide shipping is available upon request; please contact us for more information.
Damages Resulting from Shipping
Friends and Gems Inc. takes great care to package all shipments to avoid damage to products, but there may be rare occasions where your shipments arrive with damage. If any of the products in your order are damaged, please notify us within 10 business days of purchase date. We will require photographic proof of damages to allow us to process the appropriate replacement or refund.
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